Refund & Cancellation Policy – Aakash Urja Solar Services

Last Updated: 01 December 2025

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1. General Refund Terms

This policy applies to:

• Solar System Installations
• Material Purchases
• AMC (Annual Maintenance Contract) Services
• Engineering & Design Services
• Government documentation services

Solar systems are custom-built technical products, and therefore, many costs become non-refundable once initial work begins.

2. Advance Payment Refund Rules

A. Advance Amount Usage

The advance received from the customer is utilized for:

• Material booking from manufacturers
• Engineering design and system planning
• Technician/Engineer scheduling
• Project registration and documentation

B. Refund Eligibility

• Advance is non-refundable in most cases.
• If the Company fails to initiate any work within 30 days, a partial refund may be considered after internal review.

C. No Refund Conditions

• If the customer cancels after material procurement
• If stock has already been reserved or dispatched
• If engineering design work is completed
• If technicians have been scheduled or assigned

3. Material & Product Refunds

Once delivered or installed, the following cannot be returned or refunded:

• Solar Panels
• Solar Inverters
• Batteries
• Mounting Structures
• Cables
• Safety Devices (MCB, SPD, Isolator, Earthing)
• Connectors, fasteners, and accessories

Defective Material

Defective items will be repaired or replaced as per manufacturer warranty, not refunded.

4. Service Refund Conditions

Refund NOT Applicable When:

• Customer unavailable during installation
• Site not ready/roof unsafe
• Incorrect information provided by customer
• Installation halted due to society/government restrictions
• Customer changes system size after material dispatch
• Customer delays submission of required documents
• Approval delayed by DISCOM/government

Refund Applicable ONLY When:

• Company fails to provide the agreed installation service entirely
• Customer pays for an AMC visit, but no technician visit occurs

5. Government Charges

The following fees are strictly non-refundable, as they are paid directly to external authorities:

• Net-Metering Fee
• DISCOM Processing Fee
• Application charges
• Subsidy documentation charges
• Inspection fees

6. Warranty & Repair Services

Warranty issues are not grounds for refund.
Repairs, replacements, and inspections will be done according to the respective brand’s warranty policy.

Customers must preserve:

• Invoice
• Warranty Card
• Installation Report

7. Project Cancellation by Company

We reserve the right to cancel the project, with no refund, if:

• Fraudulent documents are submitted
• Scheduled payments are denied or delayed
• Harassment, threats, or misbehavior toward staff occur
• Roof/site is unsafe or structurally weak

8. Refund Processing Timeline

If a refund is approved:

• Processing Time: ?
• Refund Method: ?
• No cash refunds will be processed

9. Legal Jurisdiction

All refund and cancellation disputes will be governed under:
Ajmer (Rajasthan) Jurisdiction Only.

10. Contact Details

Phone: +91 78 77 03 72 95
Email: support@aakashurja.com
Website: www.aakashurja.com