Privacy Policy – Aakash Urja Solar Services

Last Updated: 01 December 2025

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1. Purpose of This Policy

This Privacy Policy explains how Aakash Urja Solar Services (“Company/We/Us”) collects, uses, stores, protects, and manages customer information through:

• Our website
• Phone calls
• WhatsApp communication
• Online forms
• Emails
• In-person/offline interactions

By interacting with our platform or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect different types of information to provide accurate quotations, improve customer experience, and fulfill service commitments.

A. Personal Information

Collected for identification, communication, and site assessment:

• Full Name
• Email ID
• Phone Number
• Residential/Business Address
• Electricity Bill Copy
• Consumer Number
• Landmark Details
• Site Photos or Videos (if provided by customer)

B. Technical Information

Collected automatically to improve website performance:

• IP address
• Device information
• Browser type and version
• Website activity logs
• Interaction patterns (clicks, time spent, pages visited)

C. Service-Related Information

Collected during enquiry, site visit, or installation:

• Load requirement
• Solar system design details
• Engineering measurements
• Installation feasibility reports
• Communication history and service notes

3. How We Use Collected Information

We use the information strictly for service-related purposes, including:

A. Service Delivery

• Preparing quotations and proposals
• Scheduling site surveys and installations
• Providing technical consultations

B. Government Documentation

• Net-Metering applications
• DISCOM approvals
• Subsidy filing and verification

C. Customer Communication

• Sending service updates
• Installation reminders
• Maintenance notifications
• Safety alerts

D. Business Improvement

• Enhancing website functionality
• Improving customer experience
• Quality audits
• Data analytics

E. Legal & Administrative Compliance

• Record keeping
• Warranty verification
• Contract fulfillment

Important:

We never sell, trade, share, or rent customer information to any external marketing agency.

4. Sharing of Information

We only share necessary information with verified parties for service completion:

A. Installation Teams

For project execution and system setup.

B. Manufacturers

For warranty claims, product replacements, and service requests.

C. Government Authorities

For net-metering, subsidy, and approval processes.

D. Logistics Providers

For material transport and on-site delivery.

E. Authorized Technicians

For AMC, cleaning, and repair services.

We do NOT allow any third party to use customer data for marketing or promotional purposes.

5. Data Protection & Security

We implement multiple security protocols:

A. Technical Security

• Encrypted servers
• Secure communication channels
• Regular data backups

B. Organizational Security

• Role-based restricted access
• Password-protected employee systems
• Internal confidentiality policies

C. Payment Security

• No storage of bank details, debit/credit card information on our website.
• All payments are handled through secure banking channels.

Important Note:

Although we take maximum precautions, no online data transmission is 100% secure, and customers share data at their own risk.

6. User Rights

You may exercise the following rights anytime by contacting us:

• Request a copy of your stored data
• Correct or update your personal information
• Request deletion of your data (as legally permitted)
• Opt out of marketing or promotional messages

Rights requests can be submitted to support@aakashurja.com

7. Cookies & Tracking Technologies

We use cookies to:

• Enhance website loading speed
• Improve user experience
• Personalize content
• Generate analytical insights

Users may disable cookies through their browser settings. However, this may impact certain website functions.

8. Third-Party Links

Our website may contain links to external websites or tools.
We are not responsible for the privacy practices or content of those sites.

9. Policy Updates

We may update or modify this Privacy Policy at any time without prior notice. The latest version will always be available on our website.

10. Legal Jurisdiction

All privacy-related disputes will be governed under
Ajmer (Rajasthan) Jurisdiction Only.

11. Contact Details

Phone: +91 78 77 03 72 95
Email: support@aakashurja.com
Website: www.aakashurja.com